Customer Satisfaction Surveys.

Business Pilot...

Client Satisfaction Surveys.

Client satisfaction reports from Business Pilot enable you to learn how effectively your company and teams (relationship management, product, QC, manufacturing, client service etc.,) are serving your customers.
* How the quality of the team’s products, reports and presentations are perceived.
* How well the team delivers what it promises.
* How pro-active the team is in identifying and solving client issues.
* How satisfied your clients are with the quality & quantity of your communications.
* What is the overall value that your clients perceive that they are receiving?
* The three things that your company must do to retain long-term client loyalty.
* Which factors are the most important to your clients.

Management benefits are clear.

* Define your employee’s performance expectations & rewards by linking customer satisfaction with competitive success.
* The relative strength of each manager and team can be measured.
* Customer satisfaction & loyalty will be positively impacted, especially where service variables are significant contributors to customer satisfaction.
* The extent to which each manager or team, really understands their customer needs will be clear to you.
* An accurate basis, will be provided for establishing relevant and measurable goals and measuring improvement.

Easy to use……

* Customize your own survey.
* Commission Business Pilot to design your survey.
* Or, use a combination of the two.

Clients will appreciate your interest in their level of satisfaction and the opportunity to provide candid feedback.

Contact Business Pilot at: buspilot@rogers.com